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| ISH Services |
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| Software Selection |
| ISH
can provide support for every stage of the IT lifecycle.
Our system selection assistance and implementation
programs deliver the basis for sound decision making
along with significantly shortened implementation
timeframes while embedding the best use of software
and optimum business process management (BPM) into
your investment. |
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| Software Lifecycle Stage |
Service Offerings |
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| Planning to Replace |
Define Future
State Business Model, Planning, Prepare
for “Informed” Software
Selection Process |
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| System Selection Process |
Facilitate Final
Selection, Ensure Organizational Change
Management is embedded in Planning and
Selection |
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| System Selected |
Implementation
Planning, Future State Workflow, Implementation,
Program Development, Operational Foundation
Implementation Track |
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| System Implementation
Underway |
Resources equipped
with Knowledge and Tools, Governance,
Analytics, and CQI |
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| System Live |
Analytics and
CQI, Advanced Module / Functionality
Implementation, Upgrade Training and
Testing |
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| Healthcare
organizations have a unique opportunity to optimize
the management of their business processes by implementing
Enterprise Resource Optimization (ERO) and Clinical
Services Optimization (CSO) Strategies.
As a leading provider of consulting services
in healthcare, we believe the expectations for
the project dictate the approach used to select
the software. Based upon our initial conversations
with our clients, we understand that there are
certain expectations that the implementation of
the new software is expected to yield, bringing
enterprise-wide operational, financial and clinical
benefits. ISH will approach the replacement of
all or part of your current IT portfolio as an
enterprise wide operations improvement initiative
that will be enabled by the new software you select.
ISH recognizes a unique opportunity for our clients
to go beyond purely “selecting” software.
Our IT-Enabled ERO and CSO strategies are designed
to ‘close the loop’ on the processes
and information systems that reside in and touch
Perioperative, Clinical Operations, Patient Care,
Physician, and Revenue Cycle systems, along with
other Clinical Ancillary systems, and Finance
and Business Management systems. By creating closed-loop
workflow and IT environments for these areas,
we will aid our clients in transforming their
clinical data into actionable, decision-making
information. This strategic business intelligence
can be used to improve financial and operational
performance by focusing on:
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Operational Excellence – process redesign,
workflow optimization and data integrity
• Customer Service – Physician, patient/family
and employee satisfaction, user adoption
• Education and Development – user
adoption of IT and best practices
• Financial Performance – cost avoidance,
cost reduction, revenue maximization and risk/liability
reduction |
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| We believe
there are several critical ingredients to a positive
selection experience and outcome: |
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A selection team that has been educated as to
the goals and objectives of the enterprise officers
and the Board
• An understanding of why these goals and
objectives are important to the organization and
must be achieved
• A Business Needs Analysis to determine
the overall as well as the individual needs of
the stakeholders in order to attain the organization’s
goals and objectives. The BNA also determines
the operational functionality needed within the
prospective software to achieve these goals.
• An understanding of the projected future
state business model and its benefits using the
BNA as the foundation.
• A vendor community that has been fully
informed of your expectations and automation requirements.
This information coupled with customized Scripting
Models provides the vendors the opportunity to
model their software demos to facilitate the best
evaluation and decision-making processes for you. |
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| Once
the BNA is completed, we will create detailed selection
tools that include the RFI/RFP and a scripted vendor
demonstration process. We can also assist with activities
including: |
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Bidder’s Conference
• Aggregate
RFP Data
• Education Sessions
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Vendor Scenarios
• Vendor Clarification
• Demonstration Participation
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Attend Site Visits
• Contract Negotiation |
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| These
factors allow you to tie business requirements to
IT decisions and make an informed software selection.
Our ISH Team of experts can lead you through
the selection process utilizing our experience
with hundreds of healthcare organizations.
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