Dear Mr. Uliano:

Being in medical management for over two decades, I have certainly had ample opportunities to work with many consulting groups. I have absolutely no hesitation in stating that my experience with Implementation Specialists in Healthcare was far and away the best.

They were unique. Their initial analysis was not only of numbers but they went to great lengths to understand the culture of the institution. When it came time to implement their recommendations, they understood not only what needed to be done but also how to accomplish it at our institution.

The implementation phase of the project was also a very different consulting experience. They truly worked side by side with us. I quickly stopped viewing them as consultants and they became simply fellow staff.

Their work with us was extensive. An OR information system was chosen and implemented. A case cart system was initiated. The management and operation of the OR was analyzed and modified.

They deftly navigated a very difficult management environment, having to work through a major change in hospital leadership. During their engagement a second consulting group arrived and created a significant overlap. However, they were able to keep their focus and stay on target.

Virtually every individual working on the project was an experienced and knowledgeable professional. They were also, very simple, nice people and a pleasure to work with. Even though there were some ISH personnel changes during the project, the transitions were seamless.

I highly recommend them and would welcome the opportunity to work with them again.

Sincerely,

Kenneth Freese, M.D.
Chairman
Department of Anesthesiology