| April
18, 2005 |
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| ISH Services |
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| Washington
Hospital Center |
| Dear
Chris Reilly,
I
recently had the pleasure of working with Juan
Menendez (one of your consultants). Mr. Menendez
did a very thorough job of documenting and understanding
our supply chain process. In so doing, he was
able to make sensible and feasible recommendations
for practice change. He was also able to identify
educational opportunities for my staff. I am hoping
to utilize Mr. Menendez's service in the very
near future for some additional staff training.
It was my absolute pleasure in working with Juan
and hope to do so soon.
Regards,
Kathleen Philbin
Project Manager
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