Dear Crawford,

On behalf of the HR, Payroll, and administrative staff of Washington Regional Medical System, many thanks to ISH for your invaluable assistance in helping us install our Lawson HR/Payroll system at WRMS. We were faced with an unforgiving timeline with minimal resources, and were it not for the timely and experienced help of Teri Rex, Craig Woods and you. I don't think we could have accomplished our goal.

When we finally got our system loaded on our server in mid-October last year, we had no idea what we were in for. Fortunately, Teri never let on what we could expect; I'm not sure we would have marched so blindly into this battle if we had know how badly the odds were stacked against us. However, she never gave up, and never allowed us to think we couldn't get it done. She helped us learn, helped us plan, and helped keep us on track when we wavered. She clearly understands what it takes to make the Lawson HR/Payroll system work, and her project plans are thorough and organized and helped us maintain order as we dug deeper and deeper in the multitude of tasks involved is such a large project. She never gave up and was willing to roll up her shirtsleeves and sit in the trenches with us all the way. January 4 was a long evening, but with the help of you, Craig, and Teri, checks were run that night, we made our goal on time and in budget.

In retrospect, having Teri on site Monday through Thursday, week after week, was a key factor to our success. She was either here to help us figure things out or never more than a couple days from returning if we really got stuck during one of our marathon weekends. I was also impressed by the support Teri received from both you and the other ISH consultants; whenever we all got stumped, she would get on her phone or email and find someone within ISH who had battled that gremlin before.

When we were deciding which implementation consultant to select to help us with our project, I heard many promises and assurances about the chances for our success. However, when I spoke with Victor, I remember hearing confidence in his voice that he knew, with his team, we would be successful. He was right, and even though he's never been to Fayetteville to visit us, he knew we could do it, which is a true testament to his confidence in you, he's still not seen the need to visit Fayetteville.

Thanks again for your help. As we move further into Lawson and its additional components, I hope we have the opportunity to work together again.

Sincerely,
Stephen M. Percival
Director of Human Resources