Dear Ms. Reilly,

I would like to take this opportunity to express my appreciation on behalf of Stanford Medical Center, for the services that ISH has provided over the last year. Your company has been extremely flexible in providing resources with required expertise for different aspects of our Sterile Processing/Distribution department at a moment’s notice, including providing interim management staff around the clock.

Thanks to the Leadership provided by the ISH Interim Management Team, we have been able to mange and implement continuous new processes, and provide quality services in a very complex organization with inherent challenges.

You are well aware of the many different projects and tasks that have been requested by the ISH staff to carry out. Your staff has consistently adapted and implemented all changes with competence and professionalism. They have assisted us in providing mentoring, guidance, training, policies and procedures, staffing analysis, recommendations and audits.

The Central Sterile Certification course along with the Instrument Recognition course provided by ISH has allowed us to cross train staff, provide our customer with competent staff, and improve instrument tray assembly, accuracy and quality.

We were only able to focus on the instrumentation required for first and second case of the next day. With the implementation of your “next day priority report” process we are providing all instrumentation readiness by the start of the OR day.

I cannot continue without addressing the improved accuracy of and the ability to locate instrument trays. ISH has taken on an enormous task of revamping the Instrument Asset Management data base, so that the contents of the trays are listed accurately, hundreds of additional trays have been added to the database and the locations are being linked with the Materials Management System that supports the OR system.

The picking process has been made easier by ISH redefining bin locations and cleaning up the item file database to support the OR case cart system and procurement.

I have mentioned individual task or projects, but as you and your staff know, one does not succeed without the other. Your team has integrated all above processes to improve the quality of services provided by my department.

In closing, I want to thank you for providing Stanford University Medical Center with such capable hands-on consultants, who without question have become part of the Stanford system.

Sincerely,

Candace Reed
Director of Sterile Processing and OR Materials