Ms. Donna Carroll
Senior HR/Payroll Consultant
ISH, Inc.
100 Executive Drive, Suite 370
West Orange, NJ 07052

Dear Donna,

I want to add my personal thanks for the outstanding way you implemented your part of our Lawson conversion.

Your ability to interact both personally and professionally with members of our Human Resources/ Payroll team has been exceptional. We especially appreciated your ability to work with all affiliates and to assist us with our transition to a corporate Vice President of Human Resources. I do not believe you could have contributed anymore.

Thanks, too, for all your efforts which exceeded our expectations. We know this project had its challenges and consumed more time than originally planned but you never complained. You somehow continued to find the energy to energize others day after day, week after week, month after month.

We are all better for your efforts and excellence and feel fortunate to have you here.

Best wishes for continued success and happiness.

Sincerely,

Terence F. Moore
President