John Marchisin
Executive Vice President
ISH, Inc.
30 Two Bridges Road, Suite 250
Fairfield, NJ 07004

Dear John:

This letter is long overdue. It has been approximately five months since
St. Anthony’s has gone live on the SIS product. According to the people at SIS, St. Anthony’s set a record by successfully going live with so much of the product suite in a seven month period:

Went live on all nursing documentation modules (PAT, PreOp, IntraOp, PACU), as well as the base SIS scheduling product Built, tested, and went live on three interfaces (ADT, Item Master, Charging) Adopted recommended industry-standard nomenclature and revamped the material item file in our McKesson PMM system consisting of over 24,000 items Rewrote some 3,300 physician preference cards

Without question the number one reason we accomplished so much so quickly is Karen Liniman. Being in the fortunate position of having worked with Karen on back-to-back implementations of SIS at two different hospitals, I believe I am uniquely qualified to speak to the attributes Karen brought forth as our project manager.

First and foremost I trust Karen. While her clinical knowledge, project management experience, and understanding of SIS are second to none, what separates Karen is her pragmatic approach. Karen’s ability to gain the trust and confidence of OR personnel was a necessity at both St. John’s in Springfield as well as here at SAMC.

In addition, Karen truly cares. Karen exhibits a work-ethic and level of commitment that motivates others and, frankly, is not all that common among consultants. Often times consultants can get too one-sided with either process or content; in both engagements I have worked with Karen, she clearly and effectively balanced both.

In closing, you have a gem in Karen; I am fortunate and gracious to have had her successfully lead my first significant project at SAMC.

Happy Holidays.

Sincerely,

Gordon Lashmett
Chief Information Officer