Dear Mr. Uliano,

It is not my normal policy or protocol to write an open reference, but in the case of Steve Kammar I must make an exception. I was compelled to write this letter to express my appreciation and thanks to a man who, in my opinion, reshaped my thinking of ISH.

Steve came to Eastern Maine Medical Center and took over a situation. which was, in my estimation, a disaster. His ability to think on his feet, assess a bad situation, and work with what was given him are his best qualities. He was able to communicate to the staff and management with a sense of reassurance and knowledge.

Eastern Maine Medical Center was in the process of making a major change in the way we dealt with surgical supplies; additionally, we had.to deal with cultural change and multiple locations, Steve came to us and quickly assessed.the status of the situation and devised a plan to correct previous problems and established lines of communication with staff and management. He maintained those lines of communication, and in doing so created educational opportunities-for staff to learn and be involved in the process of change.

He was able to work with senior leadership and provide needed assurances of where we were with the center core supply process and meet expected deadlines. Essentially, he did what he said he would do when he said he would do it. This established needed respect for him and his company that I feel was damaged severely prior to his arrival.

He set into motion needed polices and procedures to continue his work as well as identified risk and work to be completed over time. In giving the template to carry on and expand what he has done demonstrates his willingness to make us part of the process and establish ownership on our part. .

I have asked that Steve come back in a few months to review and critique the work he started and see what we at Eastern Maine Medical Center, Surgical Services have done in his absence. This is the best accolade in my estimation of a person's work, asking him to come back and review what he established.

I would not hesitate to work with Steve Kammar in the future and I recommend him to any facility that needs his expertise.

Sincerely,

Tom E. Callan, RN, MHA
Administrator, Surgical Services