To Jeffrey J. Uliano,

In the past, my experiences with consultants have not been favorable. I've even heard jokes about them saying, "Consultants are like pigeons; they fly in, they poop, then they fly out." When I heard that we were getting someone to help us with the problems we were facing with our BSI system, I was less than enthused. However, Cynthia (Cindy) Sommers changed my views dramatically with her plethora of knowledge of the system. She is more like a clean up lady-and she cleaned!

Cindy has made our lives so much, easier that it is unimaginable to revert to past practices. We have learned so much from her presence at OLM. She reminds me of a schoolteacher that would show you how to do something and then stands there and watch you do it to make sure you understood. She scrutinizes the most intricate details of every process-which is scary but good.

Cindy is an extremely valuable and competent asset for any healthcare organization. She is also resourceful. If she doesn't have the answer to a problem immediately, it will only be a phone call or an email away. It is unfortunate that she is unable to join us on a fulltime basis. We have learned not only how to utilize the system to its fullest potential, but also how to maintain it.

Wade Wallace
Manager
Materials Management