Dear Jeff,

I wanted to write a note or appreciation in recognition of the great work that the ISH team performed here at Franciscan Missionaries of our Lady. It is a major undertaking to implement the Lawson Business Suite of applications and especially in a multi-entity environment. The contributions ISH made to this overall initiative proved to be invaluable to our successes. Not only did we have a quality "Go-Live", we were able to achieve true business value for this project In the form of improved business operations, better . business intelligence and reduced costs.

As you recall, we did extensive research before selecting ISH as our systems integrator. I'm pleased to tell you today that the experience level of your staff and their ability to lead and work with our staff re-enforces our decision to hire ISH. Their knowledge in departmental operations and their in-depth experience with multiple Lawson Implementations, proved to be a key factor In the results we were able to achieve.

Given the enormity of the project (enabling fundamental changes in our business processes through the use of information technology) and the relatively few issues after go-live, this can only be called an enormous success. And, of course, your team's constant focus on "value" ensured that we brought to the table and addressed those tough decisions that quite often tend to be shelved to be addressed at a later time and more often than not are never addressed.

I would have to give high marks all around to your entire team and especially to Lisa Stewart, the ISH Project Manager. Lisa has effectively lead us through these initiatives and was instrumental to our successes. While the go-live is only one step of a much larger process that we have put in place here, we have every confidence that this foundation will support our efforts to improve our processes and efficiencies for years to come.

Please accept my thanks and pass along my compliments to your team. As we move forward with other IT enabled business projects, we will certainly look to ISH to provide assistance in the future.

Very truly yours,

Gary Jump
Vice President/CIO