Dear Jeff,

On behalf of TeamHealth and our management team, I would like to acknowledge ISH's project team efforts and dedication in delivering the on-time execution of our aggressive implementation of Lawson's Financial and Human Resources/Payroll software. The teams project management approach and the in-depth knowledge of Lawson and operations, guided us in reorganizing our core business systems, enabling change that will serve us well into the future.

Most important to us, was their interest in understanding our business needs and culture combined with their commitment, leadership, and work ethnic. We benefiteda great deal by their ability to transfer knowledge to our people. The customized education and training not only insured a successful project, but also led to improved processes within our workflow.

The ISH Team was instrumental in recommending changes within our processes, was diligent in the execution of process changes, and assisted in the establishment of new policies and procedures. Relative to meeting deadlines, we appreciate the manner in which the combined teams fully and efficiently utilized all available resources, with sensitivity toward the dual roles of having to perform project assignments along with their regular workload.

Please accept my thanks and pass along my congratulations to your team: Dale Pancoast, Ron Duncan, Greg Oswell, Gonzalo Roldan, and Frank Goldsmith for all their efforts and a job well done. As we move forward with other business-oriented projects enabled by I/T, we would not heitate to use ISH for future projects.

Sincerly,
Stephen D. Sherlin
Executive Vice President,
Finance and Adminstration